Privacy Policy

1. Information you provide

When you use VELTRUNE, we may process information you provide to operate the store and fulfil your requests. This may include information such as:

• name;
• email address;
• telephone number;
• delivery address and delivery instructions;
• account information;
• order and transaction information;
• messages or requests sent to customer support.

2. Information generated when using the store

The website and its infrastructure may process technical information required to deliver, secure and operate the service, such as device, browser, session, request and security information.

3. Why information is used

Information may be processed where necessary to:

• create and manage customer accounts;
• process carts, orders and payments;
• arrange and support delivery;
• provide order tracking;
• respond to customer requests;
• prevent fraud, misuse and security incidents;
• maintain and improve store functionality;
• meet applicable legal and regulatory obligations.

4. Service providers

Information may need to be processed by service providers involved in operating an order or the website, such as hosting, payment, fulfilment, delivery, communications or security providers. Information should be limited to what is reasonably necessary for the relevant service.

5. Payment information

Where an electronic payment provider is enabled, payment information may be handled directly by that provider according to its own security and processing requirements. VELTRUNE should not request customers to send sensitive payment credentials through ordinary support messages.

6. Data security

Reasonable technical and organisational measures should be used to protect store and customer information against unauthorised access, alteration, misuse or loss.

7. Data retention

Information should be retained only for as long as reasonably necessary for the purpose for which it is processed, including legitimate operational, accounting, security and legal requirements.

8. Privacy requests

Customers who have a privacy question or request can contact VELTRUNE through the Contact page. Requests may require verification before account or personal information is disclosed or changed.

9. Policy updates

This Privacy Policy may be updated as the store, service providers, functionality or applicable requirements change. The current version published on this page applies to use of the store.