VELTRUNE SUPPORT

Returns & Refunds

Need to return an item? Verify your order below using the order number and the email address or mobile number used at checkout.

Find your order

Available for guest and registered customers.

Return eligibility

Return requests are reviewed individually. Returns are intended for eligible genuine product or order issues such as damaged items, defective products, incorrect items, missing components or products that materially differ from their description.

Submitting a request does not automatically guarantee approval. Requests involving misuse, damage caused after delivery, unsupported claims or requests outside applicable return conditions may be declined, subject to applicable mandatory consumer rights.

1. Verify

Confirm your order using checkout contact details.

2. Submit

Select items and provide clear supporting evidence.

3. Review

VELTRUNE reviews the request before approval.