Returns & Refunds

Return eligibility

Products identified by VELTRUNE as return-eligible may be submitted for return within the return window shown for that product or order.

Eligibility can depend on the product type, condition, reason for return and whether all original items and accessories are present.

Condition of returned products

Unless the product was received defective, damaged or incorrect, returned items should generally:

• be in an appropriate condition for inspection;
• include supplied accessories, components and documentation;
• include original packaging where reasonably possible;
• not show damage caused by misuse or improper handling.

Damaged, defective or incorrect items

If an order arrives damaged, defective or materially different from what was ordered, contact VELTRUNE promptly. We may request order information and reasonable evidence necessary to review the issue.

How to request a return

1. Open the VELTRUNE Contact page.
2. Provide your order number and the product concerned.
3. Explain the reason for the return.
4. Wait for return instructions before sending or handing over the item.

Refunds

Where a refund is approved, the refund method and timing depend on the original payment method, payment provider and circumstances of the return. VELTRUNE will provide the applicable information when the return has been reviewed.

Non-returnable situations

A return request may be declined where permitted by applicable rules, including where a product is not return-eligible, the applicable return period has expired, or the item has been materially damaged after delivery for reasons unrelated to an original defect.