Terms & Conditions

1. About these terms

These Terms & Conditions govern access to and use of the VELTRUNE storefront and purchases submitted through it.

By placing an order, a customer confirms that the information supplied during checkout is accurate to the best of their knowledge and that they agree to the applicable order information and policies presented by VELTRUNE.

2. Product information

VELTRUNE aims to present product descriptions, images, prices and availability accurately. Product appearance may vary slightly because of displays, photography, packaging revisions or manufacturer changes that do not materially alter the advertised product.

3. Pricing

Prices are displayed in the currency of the active shopping region unless otherwise stated. The checkout page presents the applicable order total before submission, including enabled discounts, shipping, tax or other applicable charges.

4. Orders

Submission of an order creates a request to purchase the listed products. Orders may be subject to availability, payment status, address verification, fraud controls and fulfilment capability.

If an order cannot reasonably be fulfilled, VELTRUNE may cancel or adjust the affected order and provide the customer with relevant information.

5. Payment

Available payment methods are shown at checkout. Customers must use an authorised payment method and provide accurate information required to complete the transaction.

6. Delivery

Delivery is subject to the Shipping Policy and information supplied during checkout. Customers are responsible for providing an accurate and accessible delivery address and working contact details.

7. Returns and refunds

Eligible returns are handled according to the VELTRUNE Returns & Refunds policy and any product-specific return information shown at the time of purchase.

8. Acceptable use

Users must not attempt to interfere with store security, access restricted systems without authorisation, submit malicious code, misuse another person's account or use the service for fraudulent activity.

9. Intellectual property

VELTRUNE branding, original website design elements and store content are protected to the extent provided by applicable law. Third-party product names, brands and trademarks remain the property of their respective owners.

10. Applicable rights

These terms are intended to operate alongside applicable laws and mandatory consumer rights. Nothing in these terms is intended to exclude rights that cannot lawfully be excluded.

11. Changes

VELTRUNE may update these terms as store functionality, business operations or applicable requirements change. The version displayed when an order is placed should be retained with relevant order records where required.